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Western Union Prepaid Card Customer Service is the Worst

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The Western Union Prepaid Cards are very good options as they come with great benefits such as the long standing name brand of Western Union, thousands of locations across the globe, and a unique online account login feature. But, we have been able to determine that Western Union has the worst customer service out of all of the prepaid cards.

People are having a really difficult time getting in contact with Western Union when they have an issue with their prepaid card. This is starting with being hung up on when they reach the customer service line, to being put on hold for hours, or not even being able to get through to a customer service representative. 

Here are some quotes from customers that we found about Western Union Customer Service.

Western union card service customer service is the worst. No one knows anything and something happens, if your card get blocked you get tired excuses and lame apologies. And most importantly everyone speaks with a thick accent in customer service which creates a language barrier problem. Stick with the walmart card and have answers and that way you won’t be given the runaround.

Customer Support is non existant. Call the number on the card, you talk to someone in what sounds like India. Call the number on the website you end up talking to someone in El Salvador. They claim they can’t see your Balance, but refuse to acknowledge a discrepancy. Oh the 1-800-325-600 number from El Salvador put me on hold kept checking to see if I was still there than finally just hung up on me. Who can we talk to, that can acctually help?

Wow, people seem to be really upset about this card and this is why we have labeled it the WORST PREPAID CARD. Do not purchase the Western Union Prepaid Card, instead look for your other options like the Rush Card or Walmart Money Card. 

Western Union Prepaid Card Review

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Western Union offers two different types of prepaid debit MasterCard’s known as the Western Union Moneywise Card and the Western Union Gold Card. They are both very popular prepaid debit card options as Western Union has been involved in the financial services industry for years now and are highly experienced in all forms of money management and transfer. Worldwide there are over 46,000 Western Union service locations where you can re-load your card with additional funds, withdrawal cash from the card or transfer money to a family member in need.

What is a Western Union Prepaid Card?

The Western Union Prepaid Card acts just like a regular debit card. You can shop online at your favorite websites like Amazon.com, purchase items at local stores and malls, or even go to the ATM and take the cash out that you need. The major difference between a prepaid card and regular debit card is that there is no banking institution and you can only spend the money that you deposit onto the card. So if you take your $1,000 paycheck and deposit that onto your Western Union Prepaid Card, you can only spend $1,000. It’s a great way to earn financial freedom and never having to worry about overdraft fees or late fees ever again.

Why we love Western Union Prepaid Cards

Western Union prepaid cards come with a lot of great features such as online bill pay, money management systems, text messaging alerts, free activation, and other items. They don’t try and charge outrageous fees that you will find with some other prepaid cards who will nickel and dime you for every single thing that you try and do.

Here are the main features for the Western Union Moneywise and Western Union Gold Card. 

  • No monthly maintenance fees.
  • No purchase transaction fees.
  • No overdraft or late payment fees.
  • No bank account or credit check required.
  • FREE to activate your card online.
  • FREE payroll direct deposit1.
  • Receive a Western Union® Money Transfer® transaction2 onto your card.
  • Add money3 at over 46,000 participating Agent locations.
  • Protected by MasterCard’s Zero Liability Policy4.
  • Use anywhere Debit MasterCard® is accepted5, including online and at ATMs.
  • Manage your account online or over the phone.
  • SMS texts6 alerts to track your balance.
  • Earn rewards7 on every qualifying Western Union® transaction — even when you load cash to your card.
  • Save time with no forms to fill out